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Desk Assistant (Student Assistant) - UNT Dallas

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Please see Special Instructions for more details.

Currently enrolled University student at UNT Dallas, UNT Dallas College of Law, UNTHSC, or UNT making satisfactory progress toward completion of a degree program.

Posting Details

Posting Information

Requisition Number STU -201000000173
Job Title Desk Assistant (Student Assistant) - UNT Dallas
Job Description

The Desk Assistant (DA) works at the residence hall community desk, assisting in the administration of the hall and providing service to students. The DA is an integral staff member of the Office of Residence Life and serves as an initial representative of the residence hall, the department, and UNT Dallas. The DA is in direct contact with persons outside the UNT Dallas community, as well as residents and their guests, and should maintain a professional appearance and a positive attitude at all times.

The Desk Assistant (DA) is responsible for staffing the service desk in the residence hall. The primary responsibility of the DA is to be a visible presence assisting residents and guests, ensure the safety and security of the residence hall, and provide different resources to the community.

Provides External Customer Service
o Provide a friendly community desk environment.
o Maintain a professional demeanor and wear name tag while at the service desk.
o Respond to customers in a polite and professional manner.
o Issue equipment and maintain information regarding equipment use and damage.
o Review and post room reservations (as applicable) using University calendar/reservation system

Provides Internal Customer Service
o Facilitate positive relationships with students and staff.
o Complete other duties as assigned by supervisors or other Residence Life staff.
o Treat others with respect and appreciates differences.
o Contribute fairly by taking less desirable shifts and assignments; Maintain flexibility and a positive attitude.
o Provide follow-up for resident concerns.
o Communicate policies and instructions correctly and effectively to residents.

Attends Shifts, Training Sessions, Staff Meetings and Other Meetings as Scheduled
o Attend and participate in DA staff meetings and trainings.
o Arrive to shifts on time to be briefed by predecessor.
o Follow procedure for locating/recording shift changes.

Desk Assistant (DA) must adhere to all DA expectations regarding performance, attendance, conduct and policy/procedure compliance.

The University of North Texas System is firmly committed to equal opportunity and does not permit – and takes actions to prevent – discrimination, harassment (including sexual violence), and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, family status, genetic information, citizenship or veteran status in its application and admission processes, educational programs and activities, facilities, and employment practices. The University of North Texas System immediately investigates and takes remedial action when appropriate.
The University of North Texas System also takes actions to prevent retaliation against individuals who oppose a discriminatory practice, file a charge, or testify, assist or participate in an investigative proceeding or hearing.

Minimum Qualifications

Currently enrolled University student making satisfactory progress toward completion of a degree program.

• Possess the following qualities: Personal maturity, Dependability, Motivation, Initiative, Integrity, Responsibility
• Strong interpersonal communication skills
• Effective leadership abilities
• Basic knowledge of customer service practices and office procedures. including data entry, and phone skills.
• Enrolled as a full-time undergraduate student at UNT Dallas, and maintain full-time student status while employed as a Desk Assistant (DA).
• Maintain a GPA of 2.0

Preferred Qualifications

Artistic, creative, organization, and/or advanced computer skills are preferred.

Physical requirements necessary to perform essential job functions
Driving University Vehicle? No
Work Schedule

Sunday to Saturday 7:00am – 11:00pm (maximum 20 hours per week)

Substitution of Experience/Education Yes
Special Instructions to Applicants

Currently enrolled University student at UNT Dallas, UNT Dallas College of Law, UNTHSC, or UNT making satisfactory progress toward completion of a degree program.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Texas Workforce Commission
    • HigherEd Jobs
    • Inside Higher Ed
    • Linked In
    • Indeed
    • Professional Diversity Network
    • Company Website
    • Job Fair
    • Current Employee
    • Other (Specify Below)
  2. Please specify source from above

    (Open Ended Question)

  3. * Are you currently enrolled in courses at UNT, UNT Dallas, UNT Dallas College of Law or UNT HSC?
    • Yes
    • No
  4. * When is your anticipated graduation date?

    (Open Ended Question)

  5. * What is your current classification?
    • Freshman
    • Sophomore
    • Junior
    • Senior
    • Graduate
  6. * Describe a work scenario where you were required to take considerable initiative to work independently and make a decision.

    (Open Ended Question)

  7. * Describe a situation when you had to deal with a difficult customer? How did you handle it? What happened?

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
  2. Class schedule
Optional Documents
  1. Veteran Preference (DD-214)